Terms & Conditions and Privacy Policy.
This page summarizes our Terms & Conditions and Privacy Policy. For frequently asked questions, see our FAQ page. For booking requests, please use the contact form.
These terms apply to all services provided by Urban Compass Tokyo (“we”, “us”, “our”). By submitting an inquiry or using our services, you agree to these terms.
We provide private tours, itinerary planning, concierge-style assistance, and reservation support (as applicable to your plan). Specific inclusions and exclusions will be confirmed in your quote.
A booking is confirmed only after we send a written confirmation and (where required) the agreed payment/deposit is received. Payment methods and timelines will be provided in your quote.
Changes and cancellations depend on availability and may incur fees (e.g., third‑party tickets, restaurant deposits, transportation). We will always disclose any applicable fees before confirming changes.
Guests are responsible for arriving on time, carrying required identification, and following safety instructions. Special requirements (dietary, accessibility, medical) should be shared in advance.
Some components are provided by third parties (venues, transportation operators, restaurants). Their rules may apply. We are not responsible for disruptions outside our control (weather, closures, strikes, etc.).
To the maximum extent permitted by law, we are not liable for indirect or consequential losses. Our total liability for any claim related to services is limited to the amount paid for the relevant service.
When you submit a booking request, we collect the information you provide (such as name, email, travel preferences, dates, and request details).
We use your information to respond to your inquiry, prepare quotes, deliver services, communicate about bookings, and improve our service quality.
We share information only when necessary to deliver the service (e.g., to a transportation provider or restaurant for reservations), or when required by law. We do not sell your personal information.
We retain your information only as long as needed for service delivery, legal/accounting obligations, and reasonable business operations.
We take reasonable measures to protect your information, but no method of transmission or storage is 100% secure.
For privacy-related requests, please contact us via the contact form with “Privacy” in your message.